Politique d’expédition

Shipping Policy

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

Shipping Time

Estimated delivery times depend on your location:

• Germany: 7–12 business days

• Europe: 7–14 business days

• International: 10–20 business days

Please note that delivery times may vary due to high demand, customs processing, or shipping carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location. Occasionally, we may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can follow your package during transit.

Delays

Unexpected delays may occur due to customs, weather conditions, or logistics issues beyond our control. We appreciate your patience and understanding.

Lost or Damaged Packages

If your order arrives damaged or does not arrive within the expected delivery window, please contact our support team. We will work with you to resolve the issue as quickly as possible.

Contact

For any shipping-related questions, please contact us at:

luckypawsgroup@gmail.com